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24/7 Customer Pvt Limited, Bangalore was founded in April 2000 by P V Kannan and Shanmugam Nagarajan. 24/7 Customer is an information technology service company with headquarters in Silicon Valley, USA and Bangalore, India. The company develops customer service-based software that focuses on prediction, learning and improving, using predictive analytics and other techniques associated with big data. It integrates different channels of communication, such as web chat, and mobile Interactive voice response. It markets software as a service in its contact center operations for customers of large telecom, financial services, retail, technology and travel companies. This is known as business process outsourcing.
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